44 Years of Service

Username Post: 500 Steering box issues - 55 Chevy        (Topic#368074)
jeff5295 
Newbie
Posts: 5

Reg: 04-03-22
04-03-22 07:30 AM - Post#2839181    

I put a new CPP 500 steering box in my 55 Chevy a few years ago. The car has only had a few thousand miles on it since then. The box has become very loose, as in you can rotate the steering wheel a significant amount before the pitman arm moves. It's not the column or rag joint, its the box.

It's becoming a real handful to drive. I'm constantly correcting, just to drive straight. I tried adjusting the screw on the top of the box and it did not make any improvement.

I've called CPP several times, left several voicemails, emailed, and get zero replies.

Just looking for some help. Are there more adjustments that can be made? Is this a faulty box?

Looking into a Borgeson box as a replacement if I can't get any assistance soon.

Anyone else have problems with a 500 box getting loose?



 
Belair-o 
Contributor
Posts: 145

Reg: 03-26-07
04-08-22 09:16 AM - Post#2839475    
    In response to jeff5295

I had a 500 box that was too tight pre-startup. Long story short, it took me too long to finish the car, so the box was long out of warranty. When I finally started the car, the box was way sloppy (turn the wheel 2-1/2" to the left before anything happened, and then 5 inches the other direction before I got a steering response to the right. I did talk to CPP tech support, and was told it was unlikely it would help, but to try the sector screw on the box by like 1/8 of a turn. I kept turning the screw by increments, and ended up turning a couple of turns with no effect. I called back, and he said the box was toast, could be repaired, but likely not by me. I swapped in a new 500 box and find the steering great now.



 
jeff5295 
Newbie
Posts: 5

Reg: 04-03-22
04-11-22 07:03 PM - Post#2839686    
    In response to Belair-o

I have a friend with a 500 box on his 55 and his is sloppy too. I keep hearing people rave about how great they are, but I'm not impressed. I kept turning the adjustment screw 1/8 at a time, but it didn't change anything. I got down to where it bottomed out and I backed it off 1/8th from there. Still terrible. I don't even feel safe driving the car anymore, its so bad.

Might open it up and see if I can tell if there's something inside that can be adjusted, since CPP doesn't seem to care about helping a customer in need. Makes it really hard to consider buying another one of their products when this one not only failed prematurely, but they wont even answer the phone or return an email.



 
elvis 
"9th Year" Gold Supporting Member
Posts: 913
elvis
Loc: Ontario
Reg: 11-10-05
04-15-22 05:47 AM - Post#2839826    
    In response to jeff5295

Well now, this is unnerving. Since CPP is a sponsor, I would suppose our Grand Poobah, Tony would have communication with someone at CPP who could help.

One year ago this month, we ordered a new 500 box, and column kit from CPP for our 57 BA. We followed that with the CPP idler arm bearing kit and power steering pump. Since CPP is located in California, they were closed down for a bit from the pandemic restrictions. They were waaaay behind with orders when they re-opened. The total installation took more effort than the instructions would suggest. But hey, that's hot rodding. Our plan is to re-fire the car in a month. We're hoping for better success than we previously read in this thread.

The reason we decided to buy the CPP product was, they're a sponsor of this site. It's the same reason we bought wiring from AAW and stainless exhaust from Pypes. Donny Bock at AAW is outstanding and their product is first class. The people at Pypes also stand behind their very good product.

As for customer service at CPP, we learned to be patient and wait on hold when needing a technical response. We also learned about these technical people and their extension numbers:
Chris: ext. 114 (this guy is very good)
e-mail: chris@classicperform.com
Javier: ext. 130
Van: ext. 112 (easy to talk to, provides answers but frequently sounds like he's slammed and stressed-out).

Finally, in the what have learned about CPP category, we were told, they want to know about product issues and modifications during installation for them to make their product better.

Pouring money between the wheels.


 
jeff5295 
Newbie
Posts: 5

Reg: 04-03-22
04-15-22 05:58 AM - Post#2839828    
    In response to elvis

Thank you for the contact info. I'll give it a try.

I wanted to hold for someone when I called, but the last few times the only option was to leave a voicemail. Tried email too. I was going to try to call the sales line to see if they would actually answer the phone and transfer me to someone. Now that I have extensions, maybe I can reach someone who can offer some guidance.



 
pauldian 
Contributor
Posts: 466
pauldian
Loc: seligman,arizona
Reg: 05-14-09
04-15-22 02:23 PM - Post#2839851    
    In response to jeff5295

  • jeff5295 Said:
Thank you for the contact info. I'll give it a try.

I wanted to hold for someone when I called, but the last few times the only option was to leave a voicemail. Tried email too. I was going to try to call the sales line to see if they would actually answer the phone and transfer me to someone. Now that I have extensions, maybe I can reach someone who can offer some guidance.



Let us know how this works out ?


Remember,I'm not always right. But I'M never WRONG !


 
Bad56Sedan 
"15th Year" Gold Supporting Member
Posts: 1506
Bad56Sedan
Loc: Pasadena, Texas
Reg: 04-29-04
04-24-22 05:17 PM - Post#2840269    
    In response to jeff5295

I'm trying to understand what could have happened,
surely the locking nut on the outside was locked down?
I am not aware of any other adjustments or is there?
Are the bearings inside or the gear parts made of something other than brass/steel?
Just saying the 50 year old steering box in my car sat in a junk yard for nearly 10 years and it still worked.
Are these modern boxes made from materials that after a year or so become unusable?


VC56S 2 door Sedan, 41 Years


Edited by Bad56Sedan on 04-24-22 05:50 PM. Reason for edit: No reason given.

 
jeff5295 
Newbie
Posts: 5

Reg: 04-03-22
04-24-22 06:20 PM - Post#2840271    
    In response to Bad56Sedan

They didn't have a good answer for me, other than it may not have been adjusted correctly from the factory which caused premature wear.

The nut was tight. No other adjustments can be made. Basically the box is $400 paperweight now.

They offered me a small discount on a replacement since I'm out of warranty (even though it only has a few thousand miles on it). But the discount plus shipping ends up being within about $5 of what I can buy one from Summit with free shipping, so they really aren't giving me anything. Pretty disappointing. I may try another box from them, but will keep an eye on it and the first sign of looseness will get reported and replaced under warranty. I installed this for my dad years ago and I didn't drive the car much. I think it happened gradually and he got used to it. When I drove the car again last summer, I was shocked at how loose it was. Probably at least 5 degrees of rotation off center, each way (10 degrees of "slop" total). It's a handful to drive.



 
pauldian 
Contributor
Posts: 466
pauldian
Loc: seligman,arizona
Reg: 05-14-09
04-25-22 07:21 AM - Post#2840291    
    In response to jeff5295

If it were me, I'd use summit ! No problems getting answers from them. Great customer service ( 5 STAR )
Just one man's opinion .....

Remember,I'm not always right. But I'M never WRONG !


 
jeff5295 
Newbie
Posts: 5

Reg: 04-03-22
04-25-22 08:11 AM - Post#2840295    
    In response to pauldian

I'm considering it, actually. Had a few final questions before placing the order, and they are not getting back to me.

Just figured if I bought it directly from them, and have a problem again, they would see my purchase history that I'm on my second box already.

One way or another, this will be the last CPP box that goes in this car. Either it will last as long as it should, or I will replace it with a different brand if it fails again. I've had cars with 250K miles that aren't this loose.



 
Belair-o 
Contributor
Posts: 145

Reg: 03-26-07
04-25-22 12:08 PM - Post#2840309    
    In response to jeff5295

I purchased my replacement CPP 500 box from Summit. Had it in hand quicker than I could have from CPP.



 
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