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Username Post: Summit racing        (Topic#343052)
LUVmachine 
Frequent Contributor
Posts: 1284
LUVmachine
Age: 35
Loc: Redding Ca
Reg: 10-02-14
03-04-17 06:58 PM - Post#2679710    

Wednesday I placed an online order with summit racing. Later that night I received an email for confirmation. I didn't read it and just assumed my stuff would be here as usual 1-2 business days later. So Friday I get home still no shipping info emailed to me and no packages at the door.

I looked at the confirmation email sent to me that I didn't read. It said for some reason my credit card didn't go through. So it was either I might have missed a number or something just didn't happen. It wasn't that there was anything wrong with my card or that the funds were not there but the transaction just did work for whatever reason.

I called the number in the email and talked to a nice guy about it. He ran my card over the phone for the order I had originally placed that didn't go through. The part that I like was that this was Friday afternoon between 4:30pm and 5:00pm.

This morning at 8:15am I heard my door bell ring. I wasn't expecting anyone. I go to the and I see a Fed ex truck pulling away. I asked my wife if she was expecting a package and of course the answer was no.

So it turns out summit had my stuff shipped to me over night at no extra cost. This is the reason I buy everything I can through summit racing. There was a problem somewhere in my order whether it was my fault or some glitch in their system and they went the extra mile to keep a happy customer happy.

Also everything I have ordered from them has been great in the last 15+ years I have been a customer. I highly recommend them and will continue use them.







 




rcr3 
"13th Year" Silver Supporting Member
Posts: 2756
rcr3
Age: 65
Loc: Manheim Pa. U.S.A.
Reg: 11-24-02
03-06-17 04:58 AM - Post#2679909    
    In response to LUVmachine

I have had MANY excellent experiences dealing with Summit.

'12 Cruze RS LTZ
'73 Nova hatchback Sold 12/23/12
'37 Chevy cp.SOLD!!6/7/14
'74 Nova Custom cp.
'73 Nova pro-street project
'00 Chevy Blazer
'00 S10 Ex cab
'06 Z71 Sierra Ex Cab
'67 Camaro survivor




 
LUVmachine 
Frequent Contributor
Posts: 1284
LUVmachine
Age: 35
Loc: Redding Ca
Reg: 10-02-14
03-06-17 07:44 AM - Post#2679942    
    In response to rcr3

I like the website it makes it very easy to find parts and actually see the specs. I also like the fact that their Nevada store is close to me. If I order something and it ships from the Nevada store I usually have it next day or the day after with standard shipping. 99% of the time the price is also on track or less than everyone else.

71 C-10 454 with weiand 177
72 406 sbc powered Chevy LUV sleeper (SOLD)
2010 GMC Sierra crew cab 4X4
http://s626.photobucket.com/user/GJohnson81/libra r...


 
65_Impala 
Very Senior Member
Posts: 3682

Reg: 12-29-02
03-06-17 08:06 AM - Post#2679947    
    In response to LUVmachine

Both Summit and Jegs do well with customer service and quick shipping.

I've had the same thing happen with Jegs a few times delivering the order on Saturday after the order was placed around 10pm Friday night and no special Saturday delivery was requested.



 




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