kdkyou
Forum Newbie
Posts: 2
Reg: 01-30-12
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01-30-12 06:12 PM - Post#2185363
In response to happy_hoppy
bought brand new 2011 silverado 5.3 6 speed ext cab last feb my friend bought a crew cab 5.3 six speed in march, mine was assembled in indiana his beaner town mexico, with 11,000 miles no problems except bluetooth, his has been to the dealer three times over transmission problems descibed on page, we both know transmission wasn't made there only assembled, my best advice is look inside your driver side door panel and look at that little sticker chevy has stuck there and if you have a problem with your new truck remeber you get what you pay for even if the people assembiling your new truck can't even afford one.
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kdkyou
Forum Newbie
Posts: 2
Reg: 01-30-12
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01-30-12 06:13 PM - Post#2185365
In response to motorman
bought brand new 2011 silverado 5.3 6 speed ext cab last feb my friend bought a crew cab 5.3 six speed in march, mine was assembled in indiana his beaner town mexico, with 11,000 miles no problems except bluetooth, his has been to the dealer three times over transmission problems descibed on page, we both know transmission wasn't made there only assembled, my best advice is look inside your driver side door panel and look at that little sticker chevy has stuck there and if you have a problem with your new truck remeber you get what you pay for even if the people assembiling your new truck can't even afford one.
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 Vista Cruiser
Moderator
Posts: 4441
Age: 44
Loc: Erie Canal
Reg: 10-01-99
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01-30-12 07:00 PM - Post#2185384
In response to kdkyou
I can't understand why anyone deals with customer service. Just deal with the dealer. Be civil, ( golden rule?) And if you getting a hard time, go to another. If your still having a hard time, then get customer service.
Customer service are not GM employees. They are a call service that is, in most cases, sub-contracted. I've even heard a story of a customer being called a jerk, but the calls are recorded, so for someone at CS to do that was either BS, or the customer was a jerk. I believe both.
When you snivel to customer service, they call the dealer to tell them your coming. Then, in many cases, the customer walks in the door all pissed off, chest out, and rude. Then, by simple human nature, no one want to deal with you, no one has your back, and WANTS you to go to the next dealer.
I'm not saying anyone does'nt have a point, or any of it is right, but that's how it is. There are good dealers with decent people, and there are dealers who aren't, just like anywhere else. Find a good dealer and stick with them.
If anyone is reading this and looking at a new truck purchase, buy a 4.8 4-speed. JMHO
It's not that the six speed is bad, but if you had a four speed and going to a six, your going from a trans that you never thought about, heard, and was completly in the background, to a trans that seems to be constantly shifting, never in the gear you want, and in your face. It takes some getting used to in the spirit of gas mileage.
Kenney AKA Blizzardboy
09 Impala SS....82 T/A.........72 Vista Cruiser
12 Cruze....98 Riviera...07 C-1500
68 Firebird
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Tom6mn
Contributor
Posts: 156
Reg: 06-06-11
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01-31-12 02:20 PM - Post#2185598
In response to Vista Cruiser
It was a GM regional manager who called me a jerk....not a call center...there is no excuse for the trouble customers (not all) have to go through with known problems....a customer shouldn't have to "pick" a dealership. Call the BBB Autoline and open a claim if you are not getting anywhere with your dealer! You GM employees who sit back and watch this crap go on are just as bad as the executives worried about their bottom line. GM does not care about there customers and it shows with the many customers who do have issues! Feel lucky if u don't have a transmission or oil consumption issue! Don't harp on the ones who have problems and are irritated that there is no one who gives a poopoo!
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scottwilkins
Forum Newbie
Posts: 13
Reg: 01-18-12
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01-31-12 04:42 PM - Post#2185648
In response to Vista Cruiser
I can't understand why anyone deals with customer service.
It was suggested to me by my dealership... Go figure.
Customer service are not GM employees. They are a call service that is, in most cases, sub-contracted. I've even heard a story of a customer being called a jerk, but the calls are recorded, so for someone at CS to do that was either BS, or the customer was a jerk. I believe both.
The reesponse I got was not a specific "jerk" statement, but a clouded statement that left me feeling that's the way they felt.
I'm not saying anyone does'nt have a point, or any of it is right, but that's how it is. There are good dealers with decent people, and there are dealers who aren't, just like anywhere else. Find a good dealer and stick with them.
Fortunately I have found a good dealer. But as in my case, their hands are tied. I don't expect them to fix GM's problem when GM should pony up the cost to fix what appears IMHO to be a SERIOUS safety problem.
If anyone is reading this and looking at a new truck purchase, buy a 4.8 4-speed. JMHO
It's not that the six speed is bad, but if you had a four speed and going to a six, your going from a trans that you never thought about, heard, and was completly in the background, to a trans that seems to be constantly shifting, never in the gear you want, and in your face. It takes some getting used to in the spirit of gas mileage.
I'd almost agree with you on the 4 speed. My previous Chevy had the 5.3 with 4 speed and it was a dream to drive. And, I don't buy the statement of "better gas milage". Personally, I feel the 6 speed is only for marketing. Especially when the MPG is basically identical to the earlier 4 speeds. My wife drives an Equinox with a butter smooth 6 speed. GM has a problem on their hands in the Silverado and I do hope they wake up and provide customer assistance on it very soon.
Thanks for your input.
Scott
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Tom6mn
Contributor
Posts: 156
Reg: 06-06-11
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01-31-12 05:57 PM - Post#2185698
In response to scottwilkins
Well put.... 
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Vista Cruiser
Moderator
Posts: 4441
Age: 44
Loc: Erie Canal
Reg: 10-01-99
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01-31-12 07:43 PM - Post#2185755
In response to scottwilkins
Don't kid yourself Scott, it's all about fuel mileage. 6-speed, AFM/DOD, ECT.. What's the first/most in your face point about an add for any vehicle? The mileage, there's the marketing.
They are (all mfg's) trying to meet CAFE standards and get more MPG than the competition. Then,when they test, lets pick the six speed, they try to meet their goals of MPG with the least amount of complaint. You may be the 10% that hates it. I know I am. Cruze, Equinox, anything with a six speed auto drives me crazy. Never want one. Everytime I drive a six speed truck I think WOW, what a slug. My 4.8/4 would smolder one of these things. 
And really, hard to compare an Equinox to a truck. An Equinox is not designed to tow/haul so take that into consideration. The fact that a [truck] has an automatic trans at all is amazing. Hard shifting comes with the territory. Not saying yours does'nt have an issue, just saying..........it's a truck. It has to strike a balance between empty and overloaded. 
As far as dealerships and customer service,........I know of dealers that WILL solve any (RESONABLE) problem. If someone doesn't nt like a vehicle, the service department probably is'nt going to help them and they should look elsewhere for a vehicle that suits them. The design is'nt going to change in service. But the service Dept. Is'nt going to replace an engine because it needs an air filter either.
When you have a problem with something, you may think everyone has the same problem. But by the numbers, it's rare. Probably the lowest ever in history.
People get nostalgic, but the newer stuff has far less problems, and through history, only gets better in time. At the same time, remember, newer vehicles are much more complicated. None of my old Chevy trucks had power EVRYTHING, or anything for that matter, (72/80/81/88). Hell, half did'nt have an auto. They had weaker frames, burned brakes out in12k, burned oil, without AFM, and rotted out in five years. But if your say, 25 Years old,
you would'nt know or remember anything like this.
Scott have you tried tow mode? If so, any different?
Kenney AKA Blizzardboy
09 Impala SS....82 T/A.........72 Vista Cruiser
12 Cruze....98 Riviera...07 C-1500
68 Firebird
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scottwilkins
Forum Newbie
Posts: 13
Reg: 01-18-12
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02-01-12 11:58 AM - Post#2185952
In response to Vista Cruiser
When you have a problem with something, you may think everyone has the same problem. But by the numbers, it's rare. Probably the lowest ever in history.
Rare? Since my dealership and one other have been able to recreate these problems in every 2011 model of the same setup? Considering GM makes 1/2 a million trucks a year, and maybe 10% of them are the same setup as the one that I and others in this thread have bought sure it's not accross the board. But, I wouldn't go as far as to call it rare. My dealsership does want to see this problem fixed, just as much as I do. But until the source of the problem can be found, what do they or I do? I don't expect any dealership to have the resources to tear apart every truck like it that comes near them.
Is it really beyond expectations for GM to recognize that there IS a problem here? I don't think so. If you don't care, great, that's your right. Taking the time to SAY you don't care doesn't really win you anything though, so why bother?
Edited by scottwilkins on 02-01-12 12:04 PM. Reason for edit: No reason given.
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Tom6mn
Contributor
Posts: 156
Reg: 06-06-11
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02-01-12 01:35 PM - Post#2185984
In response to scottwilkins
These problems are anything but rare. GM and my dealer already acknowledge that they deal with tons of these trucks. To say they are rare....you are badly mistaken! 3 out of 5 of my friends have the oil consumption issue! Pretty good odds don't you think!?!? Like I said, consider yourself lucky and stop trying to make excuses for GMs major issues with these trucks. BTW.....lawyers here in California agree these trucks are lemons....in quotes "we have done hundreds of them"!
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Tom6mn
Contributor
Posts: 156
Reg: 06-06-11
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02-01-12 01:41 PM - Post#2185989
In response to Tom6mn
Scott....my recommendation from experience would be to take the truck in to the service department at lease four times and have them give you an invoice for each time.If the problem is not fixed after the fourth time....sue them under the lemon law. Make sure to take it in as soon as you can because GM is entitled to mileage usage when repurchasing the vehicle. This is based on the mileage when you first brought the vehicle in for service. If you are in California I can assist you further. Don't waste time with the dealer/customer service if they are uncooperative as it could have an affect on the repurchase value the longer you wait.
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Vista Cruiser
Moderator
Posts: 4441
Age: 44
Loc: Erie Canal
Reg: 10-01-99
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02-02-12 10:34 AM - Post#2186332
In response to scottwilkins
Just had an interesting conversation with a very highly qualified senior transmission mechanic at a Chevy dealer about the six speed auto.
Very informative. I'm more likely to own one someday based on the conversation. 
Kenney AKA Blizzardboy
09 Impala SS....82 T/A.........72 Vista Cruiser
12 Cruze....98 Riviera...07 C-1500
68 Firebird
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scottwilkins
Forum Newbie
Posts: 13
Reg: 01-18-12
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02-02-12 11:25 AM - Post#2186350
In response to Vista Cruiser
That tech could probably sell a fridge to an eskimo? 
On paper, the 6 speed looks like the best thing since sliced bread. And for me, if it worked right it would be. Especially for towing and such. But with issues as they stand, GM's got some more engineering work to do IMHO.
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thealexdexter
Member
Posts: 153
Reg: 01-03-05
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02-02-12 10:22 PM - Post#2186601
In response to Vista Cruiser
Vista,
What did you learn?
**********************
2011 Extra Cab 1500 Z71 Sierra 4x4 SLT in Storm Grey
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Vista Cruiser
Moderator
Posts: 4441
Age: 44
Loc: Erie Canal
Reg: 10-01-99
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02-04-12 06:26 AM - Post#2186997
In response to thealexdexter
I've learned that every thread in this forum ends up being an AFM oil burning government owned GM sucks it's all about one person thread.
I don't care who I piss off with my issues. That's what this site is for.
It's definitely what this 07-up forum is for. Over 12 years on this site, this is the worst room i've ever seen. The rotton tooth of CT. Clicking on this room is like a self-induced headache.
No sence in posting any info of any kind in here.
I like solving problems, it's what i do, but i am a collision tech. The only time i touch a transmission is if it's damaged from an impact. Side covers, pans, ect..If you have a specific question, PM me, i can ask mechanics, help search info from GM, ect..
My lack of luster for this room in this post in particular stems mostly form a post that has been removed.
And i'm not your buddy.  <----that's not a no no, but as close as i could get.
Kenney AKA Blizzardboy
09 Impala SS....82 T/A.........72 Vista Cruiser
12 Cruze....98 Riviera...07 C-1500
68 Firebird
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scottwilkins
Forum Newbie
Posts: 13
Reg: 01-18-12
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02-04-12 07:01 AM - Post#2187006
In response to Vista Cruiser
I think he was asking what did you learn about the transmission from your talk with a "very highly qualified senior transmission mechanic at a Chevy dealer". Though, I do believe your other lesson is also well learned here too. 
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Vista Cruiser
Moderator
Posts: 4441
Age: 44
Loc: Erie Canal
Reg: 10-01-99
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02-04-12 07:12 AM - Post#2187012
In response to scottwilkins
Yes Scott. If you, David, or Alex have a question, just PM me, i'm glad to help if i can.
I'm jumping on the next lifeboat off this sinking ship. The SS "07-Present Fullsize Truck Forum"
Peace.
Kenney AKA Blizzardboy
09 Impala SS....82 T/A.........72 Vista Cruiser
12 Cruze....98 Riviera...07 C-1500
68 Firebird
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thealexdexter
Member
Posts: 153
Reg: 01-03-05
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02-04-12 10:57 PM - Post#2187294
In response to Tom6mn
I kind of feel the same way Vista. I liked going to the old GMT forums but this isn't very good. I think Tom has made his point and now it has degraded to just complaining. This is what is bringing this forum down.
Tom, You should only post to provide useful information towards solving the problems at hand and stop complaining. I think people come to this forum to learn about issues and oil burning is one of them. However, the constant bashing and useless posts not helpful. Your point is made, and I think you should up your game to actually discuss possible solutions and not whining.
Matt,
Can we do some sort or probation and tracking of users so we can start wielding the ban hammer on people who are out of line? I think this has gone on long enough.
Alex
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2011 Extra Cab 1500 Z71 Sierra 4x4 SLT in Storm Grey
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Tom6mn
Contributor
Posts: 156
Reg: 06-06-11
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02-05-12 08:30 AM - Post#2187365
In response to thealexdexter
Start banning people who have issues because yours does not! Good idea.....there's a reason this is all under the oil consumption! If yours doesn't burn oil then good for you! Stop trying to eliminate the bad posts! The problem is very real and there IS NO SOLUTION!!! But you don't want me to post this cause you love GM soooo much! Well....this particular forum is about problems with the 2011 trucks....not how much we worship the truck!
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hotwheels57
Senior Member
Posts: 8597
Reg: 11-20-02
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02-05-12 09:53 AM - Post#2187397
In response to Tom6mn
Tom Tom, instead of beating the drum drum, maybe you should try smoke signals?  Just trying to inject a little humor.
Have you considered starting your own blog, documenting your issues, and inviting others with like complaints to join you there?
After a while, anyone's constant complaining begins to sound more like whining. That turns people off. They quit listening. They ignore. The few members here are not going to make a bit of difference in your plight, anyway.
| Karma is the universal equalizer. The Ignore User feature comes in a close second. |
Edited by hotwheels57 on 02-05-12 09:57 AM. Reason for edit: No reason given.
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Silverado4x4HD
Member
Posts: 188
Loc: Maryland
Reg: 04-07-03
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02-05-12 10:43 AM - Post#2187408
In response to hotwheels57
Tom Tom, instead of beating the drum drum, maybe you should try smoke signals? Just trying to inject a little humor.
Have you considered starting your own blog, documenting your issues, and inviting others with like complaints to join you there?
After a while, anyone's constant complaining begins to sound more like whining. That turns people off. They quit listening. They ignore. The few members here are not going to make a bit of difference in your plight, anyway.
Very true, I have already stopped listening to this guy and just cant understand if he is so unhappy with his truck then why does he still have it. All he wants to do is keep poking the fire and keep it alive.
2012 White Regular Cab Chevrolet Silverado Longbed 2500HD 4x4 4:10 Gears 6 Speed
2011 Dark Blue Chevrolet Traverse LS AWD |
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boogie
Senior Member
Posts: 2087
Loc: Louisiana
Reg: 07-11-02
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02-05-12 12:44 PM - Post#2187447
In response to Silverado4x4HD
Tom Tom, instead of beating the drum drum, maybe you should try smoke signals? Just trying to inject a little humor.
Have you considered starting your own blog, documenting your issues, and inviting others with like complaints to join you there?
After a while, anyone's constant complaining begins to sound more like whining. That turns people off. They quit listening. They ignore. The few members here are not going to make a bit of difference in your plight, anyway.
Very true, I have already stopped listening to this guy and just cant understand if he is so unhappy with his truck then why does he still have it. All he wants to do is keep poking the fire and keep it alive.
I agree, Time to move on. Go buy something else.
| 2008 Blue Granite Silverado 1500 LT1 extended cab Short bed with a 5.3 and 3.73's |
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scottwilkins
Forum Newbie
Posts: 13
Reg: 01-18-12
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02-05-12 09:01 PM - Post#2187637
In response to boogie
You guys give up too easily. Nobody forced you to read this thread did they, much less post on it? Tom's not the only one experiencing these transmission issues. It seems to be a real problem for a short set of trucks from 2011.
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scottwilkins
Forum Newbie
Posts: 13
Reg: 01-18-12
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02-05-12 09:40 PM - Post#2187645
In response to scottwilkins
Also, just FYI, I've found the reason for one of the problems I posted about earlier. That problem was the low speed "bounce" that my truck shows while rolling with the engine at idle. Seems GM has leaned out the fuel just a bit too much on their trucks that some models, like my Z71 Crew Cab, will bounce the wheels in rhythm to this idle shake. Sometimes quite heavily, and almost always during a slow down to stop, or at first rolling after letting go of the brake to accelerate.
I hope GM will own up to this engineering goof and re-tune the engines on models where it happens. Sure the city MPG might suffer a tad, but I would prefer a 0.1% loss in MPG over the bumpy start/stop issue.
Now, if they could find and fix the rough transmission issues...
Edited by scottwilkins on 02-05-12 09:41 PM. Reason for edit: typos
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Tom6mn
Contributor
Posts: 156
Reg: 06-06-11
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02-06-12 07:34 AM - Post#2187731
In response to scottwilkins
Thank you Scott! I don't personally attack people on here like these other "members" like to do! I read the post and offer my experience and opinion on the issue.
I hope everything works out with your transmission issues. It is a shame to buy a 2011 truck that runs like a 1986 bug. Good business is making the customer happy. GM does not do good business!
Edited by Tom6mn on 02-06-12 07:36 AM. Reason for edit: No reason given.
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Tony
Founder & Grand PoohBah
Posts: 15436
Loc: Orange County CA.
Reg: 03-15-99
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02-06-12 08:44 AM - Post#2187758
In response to Tom6mn
I don't care who I piss off with my issues. That's what this site is for.
Well to be honest keep up this mantra and your days are numbered here sir. This isn't what this site is for. Your behavior has been brought to my attention and you'll need to clean up your confrontational act or you will be removed from active membership.
Thanks for addressing this immediately.
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Tom6mn
Contributor
Posts: 156
Reg: 06-06-11
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02-06-12 11:02 AM - Post#2187800
In response to Tony
That quote of mine is from the middle of last year! And just now you bring it up??? Not even from this topic!
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Tom6mn
Contributor
Posts: 156
Reg: 06-06-11
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02-06-12 11:06 AM - Post#2187801
In response to Tom6mn
And my posts are about the topic and of the manufacturer! Not personal attacks as I have been getting. But if you choose to block me so be it.....I have only been helping others that have problems....not trying to please the ones who have perfect trucks and don't care for anyone with problems. This is a topic about 2011 PROBLEMS.
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someotherguy
Moderator
Posts: 23407
Age: 43
Loc: Texas
Reg: 08-01-03
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02-06-12 01:47 PM - Post#2187845
In response to Tom6mn
Thank you Scott! I don't personally attack people on here like these other "members" like to do!
And my posts are about the topic and of the manufacturer! Not personal attacks as I have been getting.
Neither of these hold true in regards to a very recent posting of yours:
Don't mind Vistacruiser......he's an idiot! He assumes I am the only one with this oil consumption issue! LMFAO!!!
If you recall when you first began posting I came to your defense as obviously you have a real problem with your truck, as others do too; however when you come across the way you frequently do, there is a tendency for everyone else to quit caring in a big hurry.
While you may be upset about your truck and get frustrated with others that may not see things your way, you may want to consider a results-based approach. If your desired result is to annoy people to the point they quit listening to you, quit taking you seriously, and end up ignoring you (or in the case of the admins, banning you) then you're on the right path already; no need to change...
Richard
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Bad Bowtie
Senior Member
Posts: 4248
Age: 40
Loc: TX
Reg: 07-04-03
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02-06-12 03:38 PM - Post#2187890
In response to someotherguy
Another suggestion guys, just go into your memeber settings & "BLOCK" Tom6mn entirely on this site.
If you don't like his post, this will "block" all of his posts so you don't have to see them.
That's what I did last year.... And I LOVE it.
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thealexdexter
Member
Posts: 153
Reg: 01-03-05
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02-07-12 09:02 AM - Post#2188142
In response to Tom6mn
Tom,
I did not say CT should ban you. Please read more carefully. I said you should be watched/probation to ensure you are providing valuable input to the site. If not, then suspend your account. This is a place for your voice to give help or share an issue and you are welcome to do both. However, your 112 posts have mostly been very negative. You are free to continue sharing with others that there is an oil consumption issue. My (and likely others) issue is the tone of your posts. You can share; just clean up the language to not be emotional/angry/confronta tional. I value your input and personal experience on this site, I do not value the way you present it.
I also have never said my truck does not use oil, if fact I think it might. I have been tracking my consumption since day one and I now have 20k miles and it will be the third oil change in a few weeks. When I feel I have enough data I'll post. Right now it is just conjecture on my part.
That said...peace out yo! Let's get back to talking about trucks. Water under the bridge.
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2011 Extra Cab 1500 Z71 Sierra 4x4 SLT in Storm Grey
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